From what ...
I was just typing those words when I got a call frome the company that will be doing work on the car. Apparently the service dept didn't want to help the tow truck get the car out of the situation. So I called the Service Mgr (who I just said seemed to be a stand up guy). According to him the tow truck was going to do damage to the car when he loaded it on the flat bed. So I called the Shop that would be doing the work back and asked them about it, they obviously weren't on the scene, but said that they had reasonable confidence in the ability of the company that they sent.
I called the Service Mgr back, asked to speak to the truck driver, and asked him if he could do it without damaging it. He assured me that he could, so I went ahead and asked the Service Mgr to let him go.
Nothing really wrong with the situation I guess, just more drama when there has been more than enough already. I appreciate that the Service Mgr is trying to be extra careful, again from what I can tell he seems like he is trying to do the right thing.
Either way, back to the original story. I got more info on thw accident. Apparently the tech (I know his name now) was comming around the underpass at Buffalo Spdwy too fast (a point the Svc Mgr made clear that he expressed to his tech), lost control and over corrected. I assume that is what spun the car arround and smacked the curb on the driver's side. He said that it occured at 10AM in the morning.
He also indicated that the top was UP when the accident occured. He said that the group lead (I think I remember him saying that was the gentleman's title) was a big guy so he put the top down to manuever it into the service bay. However, I do have a hard time believing this, as I attempted to operate the top while I was at the dealership. The only possible difference I can think of is that they were more willing to yank on the parking break than I was (and I pulled on it pretty hard).
I have to say, I will be taking a vacay when this is over for sure. It has been one big pile of teh unhappy. I still think they owe though.
The worst part about the process is how slow it goes man, seriously. 1-3 days for American Honda to call me back. I was felt fairly safe at first, it being a honda, but when I called them the service guy kept telling me how dealership's were individually owned and whatnot, so that was a red flag (sounded alot like "we aren't responsible" to me.
The BBB will take up to 30 days etc... and THEN all I can do is file a complaint with the attorney general, go full out on my own attorney for the situation etc. I just don't know if it is worth it, which is what they are probably betting on.