I also removed the contact info from the original post, judging by some of the things I have seen about this site, it just wouldn't be right to leave it up, and it probably wouldn't' do any good anyways. (edit: although really, none of the information I posted wasn't readily available for the public anyways)
On another note, I actually read some forums that ended up with posts linking to here, and I gotta say, it is weird seeing someone you don't know link to your site. I have also been accused of over-reacting once for about ever 5 times I have been accused of under-reacting.
I feel like I should make it clear, I sat on this for a week before blogging it. I waited for R&S to do something to make it right for me. I talked to the Customer service guy (the one who you deal with at the service dept.), I talked to the Service Mgr, I talked to the Sales Mgr and I talked to the General Mgr. I am not asking for the world, just to be treated fairly.
Beyond that, one of the reasons I went in there was to have a part fixed (the little metal plaque on the floorboard in the door panel, the name of which has for some reason escaped me thus far). The reason it needed to be fixed, is that they had scratched it up on a previous service visit. They had also scratched the surrounding interior panels a little, but I told the service guy not to worry about that part as it wasn't all that visible. I am usually pretty relaxed about stuff happening.
The other two things the car was in for were a valve tick at 3 -4 grand and noise coming from the rear end when turning with the steering wheel at full lock under (slight) power. For one the car doesn't need to be moving, and for the other, you only need to do circles in the parking lot.
I will be calling the body shop in a few, to see if they have picked up the car yet, and R&S to try to get a description (for what it's worth) of what happened.